ast Updated: August 2, 2026

At IRA DAZZLE, customer satisfaction is important to us. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition. Please read our Return & Refund Policy carefully before placing an order.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. No Exchange Policy

IRA DAZZLE does not offer exchanges on any jewellery products.

Each jewellery item undergoes a thorough quality inspection before being packed and shipped. As a result, we are unable to accommodate exchange requests based on personal preference, sizing, design choice, or change of mind.

2. Hampers – No Returns, Exchanges or Refunds

All gift hampers sold by IRA DAZZLE are:

• Non-returnable
• Non-exchangeable
• Non-refundable

Once a hamper order has been placed, it cannot be cancelled, returned, exchanged, or refunded. As hampers are curated and packed specifically for each order, we are unable to make exceptions.

We recommend reviewing your order carefully before completing your purchase.

3. Returns

We generally do not accept returns once an order has been delivered.

Returns will only be considered if:

• You receive a product that is damaged during transit.
• You receive an incorrect item.

Any such issue must be reported within 48 hours of delivery by contacting our customer support and providing:

• Your order number
• Clear photographs of the product
• Images of the packaging
• A brief description of the issue

Claims reported after this period may not be eligible for review.

4. Refund Eligibility

Refunds will only be considered after our team has reviewed and verified the reported issue.

If your claim is approved, the refund will be processed to your original payment method within the applicable processing time of your payment provider.

IRA DAZZLE reserves the right to reject refund requests that do not meet the conditions stated in this policy.

5. Shipping Charges

Shipping charges are non-refundable.

If a refund is approved for an eligible order, only the value of the product(s) approved for refund will be processed. Any shipping or delivery charges paid at the time of purchase will not be refunded.

6. Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

• Gift hampers
• Products purchased during clearance or special sale events (unless received damaged or incorrect)
• Products damaged due to misuse, improper handling, or failure to follow the Jewellery Care Guide
• Items showing signs of wear, alteration, or accidental damage
• Products returned without original packaging or accessories, where applicable

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with the required details and supporting photographs.

Our team will investigate the issue and provide an appropriate resolution if the claim is found to be valid.

8. Order Cancellations

Orders may only be cancelled before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

Please note that gift hamper orders cannot be cancelled once placed, as they are prepared specifically for each customer.

9. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact our customer support through the contact details provided on our website.

Our team will be happy to assist you.

Thank You

Thank you for shopping with IRA DAZZLE. We appreciate your trust and are committed to delivering carefully inspected jewellery and thoughtfully curated gift hampers with the highest standards of quality and care.