Return & Exchange Policy

REFUND POLICY

We want you to love your jewellery purchase. If you are not fully satisfied after receiving your order, you may request a return or refund within 7 days of delivery. Items must be unused, unworn, in their original packaging, and accompanied by the invoice or proof of purchase. Customized, personalized jewellery, earrings, and sale items are not eligible for return or refund due to hygiene and customization reasons. Once the returned product is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days. Return shipping charges may apply unless the item received was damaged or incorrect.

Shipping/delivery charges are non-refundable.

SHIPMENT POLICY

Your orders will be processed by our team within 48 hours (excluding national holidays). You can also check the availability and delivery of your products according to your pin code.

In case your order is not processed, please contact us at Ira's Dazzle. You can also track your order under the tab ‘My orders’. 

CANCELLATION POLICY

Orders can be cancelled only until they are shipped.
Any cancellation done post shipping will not be accepted.
If you decide to refuse the order, For prepaid orders, we’ll issue a credit note with a 1-year validity so you can use it anytime at your convenience.
For sale orders or orders with a coupon code applied, store credit will be provided.
Any shipping charges will not be refunded in case of cancellation.

We have a 7-business-day return policy, which means you have 7 working days after receiving your item to request a return for store credit.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not offer cash or credit card refunds. All returns will be in the form of a credit note, which is valid for one year.

To start a return, you can contact us at Ira's Dazzle. If your return is accepted, please ship the product back to us within 7 working days. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at Ira's Dazzle

To process a return, please follow these simple steps:

1. Keep all items (including the invoice) in a package and address it to the Following: 203, Balaji Hill View, Vinaynagar, Kashimira, Mira Road East, Pin- 401107
   Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact.
2. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed may not be accepted and will be sent back to the customer.
3. Email us at Ira's Dazzle with images of the products with packaging and tags to schedule a return pick up.
4. Please note the following important processes once you have initiated a return pick-up:

Once we approve your return request based on the images shared by you, our courier partner will pick up the package within 7–10 business days (excluding Sundays) at no extra cost.

Please note that only one pickup attempt will be made. If the pickup is cancelled by the customer, an additional charge will apply for scheduling another pickup.

WARRANTY

Currently, we provide a 1-year warranty on all products. If your product fades within 6 months of purchase, we will replace it for you free of charge. You can email our customer service at Ira's Dazzle, or call us at 7980617739

EXCHANGES

Please note that we do not offer exchanges on purchased products, as each item is carefully selected, genuine, and unique in its own way. We request our customers to review their order details carefully before placing an order. Thank you for your understanding and support.